Delivery Information

When do you ship?

Orders are shipped Monday – Friday. If your order is shipping via UPS or FedEx, the order must

be received by 11am pacific time to ship out the same business day. If your order is shipping via

USPS, it must be received by 9am pacific time to ship out the same business day.

 

Where do you ship to?

We ship domestically as well as internationally. If you have a question about domestic

shipments, or shipments going to Canada, please email [email protected] If you have questions about international shipments (anywhere but Canada and the US) please email

[email protected]

 

How do you ship?

Most of our orders ship via FedEX. However if the items weigh less than a few pounds, we most

likely will ship via USPS. Small orders going to Canada and internationally will almost always be sent by USPS to help save on shipping cost and brokerage fees. Orders going to APO/FPO boxes will also be sent via USPS.

 

Rates to ship?

We do not charge a flat rate for shipping. Instead we charge you what the desired shipping

company charges us. The charge is based on weight and location.

 

How to track an order that's been shipped?

If a tracking number is available and an email address was provided at the time of order, you will

receive an automated email from either FedEX or USPS with your tracking number once the order ships. For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available). You can retrieve your order information by logging into your account on the website.

 

In store pick up option?

You can pick up your order via will call at our Clovis location. Our showroom is open Monday-

Friday 10am – 6pm, Sat 11am – 5pm, and Sun 12pm – 4pm. If you have a small order, than you can just stop by and pick up the items. If you have a larger order it may take a few hours to put together, so it may be best to call beforehand so that we can have it ready for you. Our phone number is 1-559-299-6100 or you can email [email protected]

 

Are the items in stock?

All items are normally held in stock. However we may sometimes run out due to sudden

demand, in which case we will notify you and inform you of the date we expect to receive more

stock.

 

What are the lead times?

We aim to ship orders within 2 working days for domestic orders and 4 working days for

international orders. However this may sometimes be longer due to other circumstances such as

order volume and backorders.

 

What are the shipping times?


UPS/FedEx ground – 5-7 business days coast to coast


UPS/FedEx 3rd day – 3 business days


UPS/FedEx 2nd day- 2 business days

 

UPS/FedEx Overnight – 1 business day.


Please note that the shipping times do not including the day it was shipped. Example, if your 3rd  day shipment goes out on Monday you will receive your order on Thursday. If your 2nd day

shipment goes out on Monday you will receive it on Wednesday.

 

USPS first class mail is about 5 business days.

USPS priority mail is 2-3 business days. 


USPS Express is 1-2 business days.

USPS does delivery on Saturday so if your priority mail shipment goes out on Wednesday you will receive it either Friday or Saturday. If it goes out on Thursday, you will receive it either Saturday or Monday.

 

Customs, Duties and Taxes for all orders shipping outside of the US

 

Please be aware with international orders; customs fees, duties, taxes and or brokerage fees may

apply. Please check with your local government/customs agent to see if any fees apply. These

fees are not included in your order cost and are not handled by The TV Shop. It is your responsibility to pay any fees that your government may require.